Our Support Services. Designed to provide you with peace of mind.
Providing you with the right solution is just the beginning of becoming a customer of ours. We take after-sales support seriously and pride ourselves on the speed of response and resolutions we offer our customers.
Our Support ‘Token’ system is based upon pre-purchased elements of service which can be used for any Docunetic resource. This includes your typical support questions or proactive change activities.
What are the Benefits of a Docunetic Support Service?
The primary purpose of our Token Support Service is to act as a ‘pay-as-you-go’ mechanism whereby our customers can gain access to our resources on an ‘as required’ basis.
How much does it cost?
The type of resource and the scenario in which the resource is required will define how many ‘Tokens’ are used to meet the requirement. The allocation of ‘Tokens’ vs ‘Resource’ will be defined within your support service definition (support engineer resources are typically 20% cheaper than consultants).
The minimum number of points that can initially be purchased is 100. At the end of the contract, any remaining point’s balance can be carried forward, at full value, providing the following conditions are satisfied:
- Additional points are purchased (minimum of 100)
- New balance is a minimum of 50 points.